Ticket History

The Ticket History page allows tracking the entire lifecycle of tickets.

The module Call History is responsible for centralizing and organizing all requests opened on the YUPASS platform, allowing full tracking of the lifecycle of each ticket, from its opening to completion.

This module is essential to ensure traceability, transparency and operational control, offering visibility both for users and for support and management teams.

Through the Call History, it is possible to analyze request behavior, identify service bottlenecks and monitor the performance of the analysts responsible for handling them.

Module Purpose

The Call History has the following main objectives:

• Record all interactions carried out in the system

• Allow tracking of ticket status in real time

• Ensure an auditable history of actions performed

• Support analyses of performance and service quality

Available Views

On the Call History page, tickets are organized according to their operational status, allowing a clear and segmented analysis:

• Ongoing tickets Requests that are being handled and have not yet been completed.

• Completed tickets Tickets successfully closed, with all stages recorded.

• Pending tickets Requests that are awaiting action, assignment or validation.

• Assigned tickets Tickets that already have an analyst responsible for handling them.