Reports

The section of Reports Yuzap's offers a complete view of your service performance, allowing you to track trends, identify bottlenecks, and make strategic decisions based on real data. Here, you find tools that help both daily operations and medium- to long-term planning.

Reports gather essential indicators about conversations, team, customer satisfaction, automations, and bot performance — all organized to facilitate quick or in-depth analyses as needed. With these insights, your team can adjust capacity, improve SLAs, refine processes, and ensure a more efficient experience for customers and agents.

Over the next topics, you will discover how to interpret real-time metrics, understand customer perception through CSAT, analyze productivity and handling times, evaluate bot performance, and monitor compliance with SLA policies.

This area functions as the strategic dashboard of the operation: a set of information that turns data into actions, supports decisions, and strengthens service quality.