Features explained

In this section, you will find a clear and practical overview of Yuzap's main features that make service management more organized, fast, and efficient. Each functionality presented here was created to help your team classify conversations, structure data, standardize responses, and keep relevant information always accessible.

Throughout the next topics, you will learn how to:

• Categorize and prioritize conversations using Tags.

• Manage your customer base through the Contacts area.

• Increase productivity using Canned Responses.

• Customize information with Custom Attributes.

These features work together to give your operation more control, reduce errors, speed up service, and facilitate future analysis.