Yuzap: omnichannel support and engagement platform

Centralize conversations from email, WhatsApp, social networks and website chat into a single inbox. Automate flows, integrate bots and measure CSAT, SLA and performance to scale support.

Yuzap Start

• Introduction to Yuzap and customer engagement

• Your first conversation in Yuzap

Set Up Account

• Customizing your profile

• Setting up notifications

• Updating your general settings

• Adding Agents

Live chat on the Website

• How to create a site channel in Yuzap

• How to install live chat using Google Tag Manager (GTM)

• How to install a live chat on a Webflow site (Yuzap)

Features Explained

• How to add tags

• Understanding contacts

• How to create saved response templates with autoresponses

• How to create and use custom attributes

Advanced Features

• How to use conversation filters

• How to use pre-chat forms

• How to use campaigns

• How to use automation

Apps and Integrations

• How to take your Dialogflow chatbot to Yuzap

• How to use webhooks (Yuzap)

• How to reply to conversations from Slack (Yuzap)

• How to use dashboard apps (Yuzap)

• How to enable video calls with the Dyte integration (Yuzap)

Reports

• How to read Overview reports (real-time)

• How to interpret CSAT reports

• How to read Conversation reports

• How to read Bot reports

• How to read SLA reports

Help Center

• How to set up a Help Center

• Embedding videos in the Help Center

Best Practices

• Assigning conversations round-robin

• Working with command bar

• Group your contacts into custom segments

• Organize group conversations with custom filters and folders