Yuzap Start

Yuzap is a platform that centralizes communication with customers, bringing different channels together in a single dashboard. This introductory space presents why Yuzap facilitates support, improves response time, and strengthens the customer relationship through simple and efficient engagement practices.

What to expect from this tutorial

This tutorial guides you from the initial setup to the first practical support sessions. It is expected that, throughout the sections, you will understand Yuzap's essential features and learn concrete steps to get your account up and running quickly.

What you will learn

Here you will find step-by-step instructions to set up your account, explanations of the platform's main features, and communication tips to engage customers. The content focuses on applicable practices so that you finish the tutorial with your account operational and confident to respond to customers.

Expected outcome

Upon completing the reading, your Yuzap account will be configured, the main channels connected, and you will know how to start conversations and manage support requests. The goal is for you to be able to operate the basics with confidence and agility from the first interaction.

Main features of Yuzap

Quick summary of the features that make Yuzap useful in daily life: channel unification, real-time conversations, organization by tags and filters, quick replies to speed up support, basic automations for triage and rules, and reports to track performance and satisfaction.