How to use Conversation Filters

You can filter your conversations using different criteria. You can also use the "AND" and "OR" operators to further refine your search.

The available filters are listed below:

1. Conversation Status

2. Assigned Agent

3. Inbox

4. Team

5. Conversation Identifier

6. Tags

7. Campaigns

8. Created on

9. Last activity

10. Browser Language

11. Country

12. Referral Links

13. Custom attributes added to your account.

How to filter conversations?

Follow the steps below to filter conversations:

Step 1. Click the filter icon in the conversation list header.

Step 2. A "Filter Conversations" pop-up will appear. Select the filter parameter, the operator and the value. For example, if you want to filter all "Open" conversations, select the filter parameter as "Status", the operator as "Equals" and the value as "Open".

Step 3. Click the "Submit" button. The conversation list will now be filtered by the above criteria.

You can apply as many filters as you want, combining them with AND and OR operators to create complex queries.

Clear filters

To clear the filters and return to the original list, click the "Clear Filters" button.